Refund policy

Thank you for shopping with us. Please read our return and refund policy carefully before making a purchase.

1. Returns

You have 30 calendar days from the date of delivery to return an item. To be eligible, the item must be:

Unused and in the same condition you received it
In its original packaging with all accessories, manuals, and tags included
Accompanied by proof of purchase (receipt or order confirmation)
2. Non-Returnable Items
Items damaged due to misuse or unauthorized repair
Software, digital downloads, or activated licenses
Gift cards
Items marked "Final Sale"
3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 5–10 business days to your original payment method.
Shipping costs are non-refundable, unless the item was defective or incorrect.
4. Exchanges

We only replace items if they are defective or damaged upon arrival. Contact us within 7 days of delivery to request an exchange.

5. Damaged or Defective Items

If you receive a damaged or faulty product, contact us immediately with photos and your order number. We will offer a replacement, repair, or full refund.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service.

7. Late or Missing Refunds

If you haven't received a refund yet, first check your bank/card statement. If you've done this and still have not received your refund, contact us using the details below.

8. Contact Us

For any questions about returns and refunds, please contact us at:

Binder Sweet Centre and Catering
Address: 3 W Bromwich Rd, Walsall WS1 3HS, United Kingdom
Email: info@bindersweetcentre.com
Phone: +44 7389 089176
Website: bindersweetcentre.com